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Youth & Adult Services Coordinator

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The Youth and Adult Services Coordinator (“Service Coordinator”) will provide case management services to youth with serious emotional disturbances, and to adults with severe and disabling mental illnesses under the supervision of the Program Supervisor.

Service Coordinators will assess and mutually determine a treatment plan with consumers, schedule and invite team members to treatment team meetings, monitor treatment plan implementation, adjust goals as indicated, and mutually establish criterion for discharge with consumers.

Service Coordinators will also provide illness, management and recovery skills groups and other recovery focused groups, as requested. Case management services will be provided to assist youth and adult consumers to gain access to needed medical, emotional, social, educational, vocational, recreational, and other services as requested or needed. Caseload and/or billing expectations and requirements must be met on a monthly, quarterly, and yearly basis.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.


Assess and evaluate youth, adults, and families to determine the appropriateness and need for case management services

Assist the consumer’s entry into service and monitor services provided throughout the service system

Provide coordination and comprehensive development of an individual treatment plan (ITP) and monitor that plan as required by established policy and procedure

Coordinate treatment team meetings and ensure that treatment plans are outcome-based

Work positively with team members within the agency and with community providers

Educate consumers about recovery markers and utilize these markers in evaluating progress on the treatment plan

Facilitate illness, management and recovery groups and other skills groups as requested

Follow state of montana and sunburst mental health center policies, procedures, and guidelines as they apply to services provided

Assure that consumers served are screened for and assisted in enrollment in the mental health access plan, when applicable

Prepare reports, applications, and supporting documentation on the established timelines

Attend workshops, conferences, meetings, etc. As agreed upon with the supervisor and be prepared to present learning to other service coordinators and sunburst mental health center employees as requested

Meet with supervisor bi-weekly or as necessary to discuss individual consumer cases and services provided

Participate in training required by sunburst mental health center

Caseload and/or billing expectations and requirements must be met on a monthly, quarterly, and yearly basis

Maintain assigned consumer caseload as determined by the agency

Travel within the geographical area of the assigned caseload to provided needed services

Provide the bulk of services out in the community rather than in the office

Provide transport to consumers and family members as requested

Perform other duties as assigned


Ability to assess and to respond to the needs of youth, adults, and their families

Understanding of community resources and knowledge of how to access services

Understanding of the issues and relationships with a diverse group of people and demonstrates healthy interpersonal skills, a sense of humor, adaptability, and models a positive self-concept

Empathy and adequate communication skills (both verbal and written) to establish trusting relationships with consumers

Available beyond a nine to five work hour with team support and be able to identify a crisis situation and to respond accordingly, making necessary referrals to meet consumer needs.

Must be able to provide transportation, using own vehicle, for consumers as required by the agency

Positive team work skills with other staff, consumers, and other resources in the community

Computer skills sufficient to enter the required information concerning consumers and related statistical data

Current, valid montana state driver’s license and comprehensive vehicle insurance

Clear CPS and criminal background checks


Bachelor’s Degree in Human Services, Social Work, or a related field

Minimum of two years of direct service with children, families or adults

Experience with resource/referral and working with teams

Minimum qualifications for a case manager are a bachelor's degree in a human services field with at least one year of full-time experience serving people with mental illnesses. Individuals with other educational backgrounds who, as providers, consumers, or advocates of mental health services have developed the necessary skills, may also be employed as case managers.

Equivalency provisions for Service Coordinators who do not have a bachelor’s degree in a human services field include:  experience and skills must be reflective and demonstrative of having been a provider, consumer or advocate of mental health services. 

Service Coordinators with mental health services must provide sufficient background to support 5 years of above experience and skills.  Sunburst Mental Health Management reserves the right to make these equivalency provisions on a case-by-case basis to ensure ethical and professional services are provided

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